Supplier Direct Shipping - Online Only

SUPPLIER DIRECT SHIPPING POLICY — ONLINE ONLY PRODUCTS

At Leapfrog Outdoor Sports & Apparel, we partner with trusted suppliers and manufacturers to offer an expanded selection of outdoor products beyond what we stock at our retail store in Lethbridge, Alberta.

Our Supplier Direct Shipping program allows customers to purchase additional archery, hunting, fishing, camping, outdoor cooking, and specialty products that ship directly from supplier warehouses.

Please review the following terms before purchasing an Online Only product.

WHAT IS SUPPLIER DIRECT SHIPPING?

Products identified as Online Only are available for purchase through our website but are generally not stocked at our Lethbridge retail location.

These products are fulfilled directly by participating suppliers or manufacturers.

Important Information:

  • Online Only products are shipped directly from supplier warehouses.

  • They are generally not available for in-store pickup or local delivery.

  • Products from different suppliers may arrive in separate shipments.

  • Orders containing both regular merchandise and supplier-direct products may arrive separately.

  • Processing times, shipping costs, delivery options, and availability vary by supplier.

  • Certain products may be subject to special-order restrictions.

ORDER PROCESSING & FULFILLMENT

Supplier-direct orders are generally processed within 2–5 business days, Monday through Friday, excluding statutory holidays.

  • Customers receive an order confirmation email after completing checkout.

  • Tracking information is provided when available.

  • Processing times may vary due to supplier inventory, seasonal demand, and fulfillment schedules.

  • Orders may be submitted to the supplier shortly after purchase.

  • Changes or cancellations may not be possible once supplier processing begins.

  • Orders cannot be modified once shipped.

Please Note: Processing time does not include shipping transit time. Delivery estimates depend on the supplier, shipping carrier, and destination.

If you require assistance, contact info@leapfrogoutdoor.ca as soon as possible.

SHIPPING RATES & FREE SHIPPING ELIGIBILITY

Shipping rates for Online Only products are determined by the individual supplier, product, shipping method, and delivery destination.

Supplier-Direct Shipping Charges

  • Shipping charges are calculated and displayed at checkout.

  • Rates may vary between suppliers and shipping destinations.

  • Orders containing merchandise from multiple suppliers may incur separate shipping charges.

  • Individual suppliers may offer their own free-shipping promotions or discounted shipping rates.

  • Oversized, heavy, and specialty products may require additional shipping or handling charges.

Leapfrog Outdoors $500 CAD Free Shipping Promotion

Leapfrog Outdoor Sports & Apparel offers free standard shipping within Canada on qualifying regular merchandise orders of $500 CAD or more.

ALL ONLINE ONLY / SUPPLIER DIRECT PRODUCTS ARE EXCLUDED FROM LEAPFROG OUTDOOR'S $500 FREE-SHIPPING PROMOTION.

Free Shipping Conditions:

  • Online Only products do not qualify for Leapfrog Outdoor's $500 free-shipping promotion.

  • Online Only products do not count toward the $500 qualifying merchandise subtotal.

  • Products classified as Oversized Product are also excluded from the promotion and do not count toward the qualifying subtotal.

  • Individual suppliers may offer their own free-shipping promotions or discounted shipping rates.

  • Supplier-provided free shipping is independent of Leapfrog Outdoor's $500 promotion.

  • Supplier free-shipping offers are subject to the supplier's eligibility requirements, restrictions, and delivery conditions.

  • Orders containing both regular merchandise and Online Only products may qualify for free shipping on eligible Leapfrog merchandise while still incurring separate supplier-direct shipping charges.

  • Final shipping rates and available supplier promotions are displayed at checkout.

Example: An order containing $400 in regular merchandise and $200 in Online Only products has a qualifying subtotal of $400. The order does not qualify for Leapfrog Outdoor's $500 free-shipping promotion.

However, the $200 in Online Only merchandise may qualify for free shipping if the applicable supplier offers it.

Important: Free shipping offered by an individual supplier is separate from Leapfrog Outdoor's standard free-shipping promotion.

Reaching the $500 threshold with eligible merchandise does not eliminate shipping charges for Online Only or oversized products.

For complete information, review our Shipping & Delivery Policy.

OVERSIZED & HEAVY PRODUCTS

Certain supplier-direct products require special shipping arrangements because of their size, weight, packaging, or handling requirements.

These may include large archery targets, smokers, outdoor equipment, and other bulky merchandise.

Oversized Shipping Conditions:

  • Oversized products are excluded from Leapfrog Outdoor's $500 free-shipping promotion.

  • Oversized products do not contribute toward the qualifying subtotal.

  • Freight, handling, or additional carrier charges may apply.

  • Delivery availability may be limited in certain regions.

  • Any supplier-specific shipping offers are subject to the supplier's conditions.

  • Shipping charges and available delivery options are displayed at checkout.

Please contact us before ordering if you require additional shipping information for a large or heavy product.

IN-STORE PICKUP & LOCAL DELIVERY

Online Only / Supplier Direct products are not eligible for in-store pickup or local delivery unless an exception is specifically confirmed by Leapfrog Outdoor Sports & Apparel.

Supplier-direct merchandise is generally shipped directly from the supplier's warehouse to the customer's delivery address.

Customers who require in-store pickup should confirm availability before ordering.

RETURNS, EXCHANGES & CANCELLATIONS

FINAL SALE — ONLINE ONLY PRODUCTS

Online Only and Supplier Direct products are FINAL SALE. Returns, exchanges, and refunds for change of mind or incorrect customer product selection are not accepted, except where required by applicable law.

These products may be subject to special-order requirements, supplier restrictions, and additional fulfillment costs.

Customers are responsible for reviewing product descriptions, specifications, compatibility, model numbers, sizes, colours, and other relevant information before purchasing.

Mandatory Final Sale Acknowledgement

Before adding an applicable Online Only product to their cart, customers must acknowledge and accept the final-sale conditions through a mandatory confirmation checkbox on the product page.

By selecting the checkbox and proceeding with the purchase, customers acknowledge that:

  • The product is identified as Online Only / Supplier Direct — FINAL SALE.

  • Returns and exchanges for change of mind are not accepted.

  • Refunds are not provided solely because the customer selected the incorrect product, model, size, colour, or specification.

  • Supplier-direct orders may not be cancelled once supplier processing begins.

  • Processing times, shipping charges, and delivery conditions may differ from regular in-store merchandise.

The customer's acknowledgement forms part of the disclosed purchase conditions.

Final-sale acknowledgements do not remove or limit rights and remedies provided under applicable consumer protection laws.

Damaged, Defective or Incorrect Products

If a supplier-direct product arrives damaged, defective, incorrectly supplied, or materially different from its description, please contact us promptly at info@leapfrogoutdoor.ca.

We will review the circumstances and work with the supplier to determine the appropriate resolution.

Customers may be asked to provide:

  • Order number

  • Photographs of the product and packaging

  • Description of the problem

  • Relevant product or shipment information

Depending on the circumstances and applicable legal requirements, resolutions may include repair, replacement, exchange, or refund.

Final Sale does not eliminate statutory warranty rights or other consumer remedies required by law.

Order Cancellations

Supplier-direct orders may be submitted for fulfillment shortly after purchase.

Cancellation requests must be made as soon as possible.

Once an order enters supplier processing, cancellation may not be available, subject to applicable laws.

Return Authorization

Please contact us before returning any supplier-direct merchandise.

Unauthorized returns may be refused where permitted by law.

For complete return information, review our Return & Refund Policy.

DELIVERED PACKAGES, THEFT & LOSS

Leapfrog Outdoor Sports & Apparel works with suppliers and shipping carriers to ensure orders are properly packaged, addressed, and shipped to the delivery location provided at checkout.

Once a carrier confirms that a package has been properly delivered to the customer's designated or authorized delivery location, including a front door, porch, mailbox, community mailbox, parcel locker, or another approved location, Leapfrog Outdoor Sports & Apparel is generally not responsible for subsequent theft, loss, or disappearance of the package, except where required by applicable law.

Customers are encouraged to provide a secure delivery location and retrieve packages promptly after delivery.

If Tracking Shows Delivered but Your Package Is Missing

  1. Check your front door, porch, mailbox, community mailbox, parcel locker, and surrounding property.

  2. Ask household members, neighbours, or building management whether they accepted the delivery.

  3. Contact the shipping carrier to request delivery confirmation or initiate a missing-package investigation.

  4. If theft is suspected, consider filing a police report.

  5. Contact info@leapfrogoutdoor.ca if assistance is needed obtaining available delivery information.

Delivery Confirmation & Responsibility

A carrier's Delivered status alone does not necessarily establish that a package was delivered correctly or to an authorized location.

Claims involving incorrect delivery, carrier errors, unauthorized package placement, or circumstances protected by applicable consumer protection laws will be reviewed individually.

Refunds or replacements are not automatically provided for packages properly delivered and subsequently lost or stolen, subject to applicable law.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address:

  • Additional shipping or return charges may apply.

  • Original shipping costs may be non-refundable.

  • Eligible refunds may be reduced by applicable shipping and return costs, where permitted by law.

  • Reshipping may require payment of additional shipping charges.

Please contact us immediately if you discover an address error after placing an order.

INTERNATIONAL SUPPLIER-DIRECT SHIPPING

International shipping availability varies by supplier and product.

Some Online Only products may not be available for shipment outside Canada.

Where international shipping is offered:

  • Shipping costs depend on the supplier, product, and destination.

  • Import duties, taxes, customs fees, and brokerage charges may apply.

  • Customers may be responsible for applicable import fees and destination-country requirements.

  • Certain products may be restricted from international shipment.

  • Leapfrog Outdoor's Canadian $500 free-shipping promotion does not apply to international orders.

International shipments are also subject to our Shipping & Delivery Policy.

SHIPPING DELAYS & PRODUCT AVAILABILITY

Supplier-direct merchandise is subject to supplier inventory and fulfillment availability.

Although we work to maintain accurate product information, inventory may change before an order is fulfilled.

If a supplier cannot fulfill an order, we will contact the customer regarding available options, including cancellation and any refund required by applicable law.

Shipping delays may occur because of:

  • Supplier processing delays

  • Product availability

  • Severe weather

  • Carrier disruptions

  • Holidays and peak shopping periods

  • Customs processing or delivery restrictions

We will provide reasonable assistance when investigating shipping and fulfillment issues.

QUESTIONS ABOUT SUPPLIER-DIRECT ORDERS?

Our team is happy to assist with product availability, shipping estimates, supplier restrictions, final-sale conditions, returns, and delivery questions.

Leapfrog Outdoor Sports & Apparel

316 – 13 Street North
Lethbridge, Alberta, Canada

Email: info@leapfrogoutdoor.ca

Website: leapfrogoutdoor.com

Phone: 587-486-0563

For additional details, please review our Shipping & Delivery Policy and Return & Refund Policy.